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  • Goutham Ravikumar

ISO - Principles. Purpose & Many more

In this world where the economy is growing at a rapid pace, one should perhaps be not surprised looking at the product or a service we get from anywhere in the world, we can be rest assured that the product would definitely meet our expectations.

Of course, this might not be the case always, but as an example, a 2018 report from the experts tells us that the products people would order from Amazon, and the products that the company would deliver actually met the expectations and standards of the people and we shouldn’t be surprised that the company maintains a mere 5.5 percent average return rate. The key part of this has been the influence and the implementation of the ISO standards to the business operations.

The function of ISO: ISO is an independent non-governmental organisation which was established in the year 1947, head quartered in Geneva, Switzerland. It now has a membership of 163 national standard organisations all over the world. It also has 783 technical committees and subcommittees which could well gather and distribute information across the world in order to maintain the international standards that are:

  • Voluntary, left to the companies to opt

  • Objective-based

  • Agreement based

  • Industry specific standards

  • Innovative

  • Designed to solve some of the global challenges

Core Principles of ISO Standards:
  • ISO standards responses to the needs: It is known to be response specific because ISO develops standards when there is any request only, i.e., from a particular industry, or a consumer or other stakeholder. In most of the cases, these groups are contacted by the national member association, which will then take it forward the request to ISO.

  • Expert Opinion from all over the world: The responses and the opinions that the people seek/obtained from are very useful and effective. They could discuss and negotiate all the aspects of an ISO standards before even opting for implementation.

  • Stakeholders across the industries: In addition to the experts and committees, there are stakeholders from various different consumer association, academics, non-governmental organisations (NGOs) and other government bodies involved.

  • Agreement based: These standards are developed only in a agreement-based environment. Comments from all the stakeholders are always taken into consideration before and after a order/standard is actually finalised.

Now we have seen the core principles and function of ISO. We will now look into the Purpose of ISO standards.

So now, What is the main purpose of ISO?

ISO standards are designed in such a way that makes the products and services better and this allows the companies, government and other organisations be more efficient and productive. Some of the standards are there only for specific industries such as the food industry which is very much different when compared with any other industry. Out of the pool of ISO standards, some of them are mentioned below:

  • ISO 9000: It is one such family which welcomes all the type of companies. It is best opted for almost all types of companies. It is called as the Quality Management System (QMS) standard which is there to ensure organisations produce quality products and services. This family includes the ISO 9001 standard.

  • ISO 14000: It is called as the Environmental Management System(EMS) which is based on the continuous improvement. It is established to meet the requirements of the Environment and related industries.

  • ISO 27000: This is a family of standards which is mainly for the information technology sector of the industry. The main objective of this family is to improve the information security and protecting company assets by seeing through all the vulnerabilities.

  • ISO 22000: This standard is for the implementation of a Food Safety Management System.

  • ISO 50001: It is a pretty new standard which was released in 2011. It is for the companies who are in need of an Energy Management System (EMS) for the purpose of improving the energy use and efficiency.

Lets see a little about The role of ISO 9001 Certification:

ISO 9001 is one of the most prevalent ISO standards.This standard has certain criteria set for the quality management systems. It can be used by any organisation, regardless of the organisation’s size or the type of industry. In 2019, there were over one million organisations across 170 different countries who were certified for ISO 9001. Its main objective is to ensure the customers to the get the high-quality products and services. ISO 9001 is based on the following seven quality management principles:

  • It is based on Customer-focus

  • Leadership

  • Engagement of people

  • Process approach

  • Improvement is key

  • Decision-Making based on evidence

  • Relationship management

ISO 9001 certification is not mandatory, however now a days we see that the businesses often find companies and government bodies being insisted on dealing only with companies that are ISO 9001 certified. The client’s usually does not bother to know whether you are ISO certified or not but being a ISO certified company, it will usually improve your company’s processes.

It is a no brainer that ISO certifications are for companies alone and not to individual people. For the audit process, your company requires to meet the latest ISO 9001 requirements and also to adopt them into your business. Then the certification body/auditor will perform the audit process and check the performance. Once you meet all the requirements, the registrar or the certification body will issue an ISO 9001 Certificate which is valid for a period of three years.


ISO 9001:2015 is said to be a global standard for Quality Management Systems and also ensures the companies efficiency for products, services, and international supply chains.

Whether or not an organisation is starting down the path of a QMS or transitioning to the 2015 standard, ISO 9001:2015 always embodies the best practices of Quality Management and also in quality certification.

The above mentioned are just some of the many other importance/benefits of being ISO 9001 certified companies. to know more about the this certification, we at Infimind Management Consultants are always here to help you. You can contact our team, and we'll be more than happy to assist you.

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